Step 01
Intake & Dispatch
We capture loss details — type, location, active source, and safety concerns — and initiate dispatch for emergencies.
Contact Grady Property Restoration
Help Is One Call Away.
For emergencies, call or text now. For non-urgent inquiries, use the form below or reach us during business hours. We respond across North Georgia 24/7 for active property losses.
Emergency Contact
Active Loss? Call or Text Now.
Standing water, fire damage, sewage backup, and trauma events require immediate response. Do not wait for a form callback during an active emergency.
Request Service
Service Request Form
For active emergencies, call or text 800-773-1658 immediately. Online form submission is not yet connected to dispatch — use phone or text for fastest response.
Service Area
North Georgia Coverage
Grady Property Restoration serves Cumming, Forsyth County, and communities across North Georgia.
Grady Property Restoration serves North Georgia including Cumming, Alpharetta, Johns Creek, Roswell, Dawsonville, Canton, and Suwanee.
Driving Directions
Grady Property Restoration is based in the Cumming / Forsyth County area and dispatches crews throughout North Georgia. A published street address and turn-by-turn directions will appear here when Google Business Profile address verification is complete. For emergency dispatch, call 800-773-1658 — we come to your property; you do not need to visit an office during a loss.
What Happens Next
What Happens After You Contact Us
Whether you call, text, or submit a form — here is what to expect from Grady.
Step 02
On-Site Assessment
Crews arrive with extraction and drying equipment. Moisture mapping and photo documentation begin at arrival.
Step 03
Stabilization
Standing water is extracted, equipment is deployed, and the property is stabilized to limit further damage.
Step 04
Documentation & Scope
Daily logs, moisture readings, and scope details are maintained throughout the job for your records and carrier review.
Emergency Expectations
What to Expect During an Emergency Response
When our crew arrives, the first priority is safety and stabilization — stopping active water, assessing structural concerns, and identifying what is affected. You do not need to prepare a perfect description; we will ask the questions that matter.
Technicians will document conditions with photos and moisture readings from the start. Equipment placement follows the drying plan — air movers and dehumidifiers may run continuously for several days. Daily monitoring continues until materials meet dry standard.
We communicate scope, progress, and next steps throughout the job. We do not pressure you to authorize work beyond what the structure requires, and we do not guarantee insurance outcomes.
Frequently Asked Questions
How fast will someone respond to my emergency call?
Grady dispatches emergency crews 24/7 across North Georgia. Typical on-site arrival is within 30–60 minutes depending on location, traffic, and call volume — not guaranteed, but our standard target for emergency losses.
Can I text Grady instead of calling?
Yes. Text 800-773-1658 with your name, property address, and a brief description of the loss. For active emergencies with standing water, fire damage, or safety concerns, calling is preferred so dispatch can ask clarifying questions immediately.
What information should I have ready when I contact you?
Helpful details include your property address, the type of loss (water, fire, mold, sewage, trauma), when it started, whether the source is still active, and whether anyone is safe to remain in the structure. Photos are helpful if you can take them safely.
What happens after I submit a service request form?
For emergencies, call or text 800-773-1658 for immediate dispatch. When the online form is connected to dispatch, submissions will route to our team for callback — typically within one business hour for non-emergency inquiries. Active emergencies should always use phone or text.
What should I expect during a commercial property loss?
Commercial losses receive a dedicated point of contact, facility access coordination, and documentation formatted for property managers and stakeholders. Business continuity priorities — tenant notification, after-hours access, and phased work areas — are established during intake.
How does Grady help with insurance documentation?
We document losses with photos, moisture readings, drying logs, and scope detail carriers expect during review. We support Xactimate estimating and direct carrier communication when needed. We do not guarantee claim approval or speak on behalf of your carrier.
Do you serve my area in North Georgia?
Grady serves Cumming, Forsyth County, and North Georgia including Alpharetta, Roswell, Johns Creek, Dawsonville, Canton, and Suwanee. If you are unsure whether your property is in our service area, call 800-773-1658 and dispatch will confirm.
Is emergency service available on weekends and holidays?
Yes. Emergency dispatch operates 24 hours a day, 7 days a week — including weekends and holidays. Water, fire, and sewage losses do not wait for business hours, and neither do we.
Need Help Right Now?
We're standing by 24/7 across North Georgia.